FAQs & Help


Registration/Login
How do I register for mdBriefCase Group?

To register, please click on the 'Register' button located in the top, right hand corner of the main page. Once you’ve filled out all required fields and hit submit, you will be sent an activation email from mdBriefCase Group. After you’ve confirmed your email, your account will become active. You may also click here to register.

Will I incur a cost for registering with mdBriefCase Group?

No, registration with us is free! Members will never incur any cost associated with registering on completing programs on this site.

How do I access my profile and all the information associated with my account?

To access your profile, click on the “Profile” link in the top, right hand corner of the page. If you would like to update the information here don't forget to hit the 'update' button when you are finished. Your profile is where you can control what email communications you receive.

How do I change/update my email?

In order to alter your email details, please log in with your username. Go to your profile (located in the top, right hand corner of the homepage), where you can change your email address and any additional information required.

What do I do if I've forgotten my username and password?

If you have forgotten your username and password please click on the “Forgot your password" link in the login pop up window. Here you can submit your username to receive an email with your login details. To access the 'forgot password' page, please click here.

How do I unsubscribe from emails?

There are two ways you can unsubscribe from mdBriefCase Group emails. The first, is by clicking the unsubscribe button located at the bottom of each of our emails. The second, is by updating your profile. A link to your profile is located in the top, right hand corner of any page. Your email subscription check box is located at the bottom of your profile. Once you’ve updated and verified the required information, click the 'update' button to finalize your changes.


Programs
I’ve changed the site language from English to my preferred language but not everything has been translated. How can I fix this?

Unfortunately, not all the resources are available in every language. We have tried hard to find content in relevant languages, but some research, expert videos and resources may only be available in English. Wherever possible, we have included content in a language that is relevant to your region.

How do I access my certificate once I have completed a program?

In order to complete a program, you must successfully pass all of the requirements outlined on the "Accreditation" page of the program. Once you complete these requirements, a link will appear that you can click on to request your certificate.

How do I navigate between the pages of a program?

You can navigate through the program by either clicking the "Proceed" and "Back" buttons available at the lower right corner of each page, or by clicking the arrows available in the upper right. Additionally, you may use the leftmost vertical menu to jump to any section of the program.

How are programs accredited on mdBriefCase?

Each program is accredited by one or more respected institution. Specific accrediting information (including the accrediting body, along with the type and number of credits) can be found on the main page of each program. In order to qualify for accreditation and obtain your certificate, you must successfully complete the requirements listed on the “Accreditation” page available within each program.

Can I leave a program half way through and return to complete it?

Yes, the site keeps track of where you left off in a program. If you leave the program, log out of the site and come back later (at any time), once you enter the program you will be taken straight back to where you left off.

I completed a program but it is still listed as a program in progress in my “Program History”- why isn't it under 'Completed Programs'?

If you think you have completed a program but it is still listed under 'Programs in Progress', click on the hyperlinked title of the program. Go to the “Accreditation” page of that program to see what you have left to complete before requesting points/credits.

The program I am looking for is no longer listed- where did it go?

Programs are available on our site for approximately 12 months. This is the length of time for which they are accredited by their accrediting bodies. If you desire access to program content after the program expiry date, we recommend that you download the PDF version of the course content, located on the “Main” page of each program.

Can I have access to a program once it has expired?

Once a program has expired it can no longer be accessed. The expiry date of a program is available on the main page, below the accreditation information. All accreditation requirements must be met before this date. If you desire access to program content after the program expiry date, we recommend that you download the PDF version of the course content, located on the “Main” page of each program.


Technical
How do I access a list of all the courses I have completed?

You can view a list of all the programs you have participated in through the "Program History" tab located in the top right of any program. Here you will find a list of completed programs and programs in progress.

The text is too small, how do I change my font size?

Given below are the specific instructions on changing the font size in your browser. If your browser isn't listed, please consult its help resources.

  • Internet Explorer 6.0+
  • Click on View Menu
  • Hover your mouse on the Text- Size menu item
  • Select your desired text size
  • Firefox 3.6+
  • Click on the Tools menu
  • Select the Content tab
  • Under Fonts and Colors, change the Size accordingly
Why am I unable to post comments in the discussion forum, pre-test, post-test, course evaluation, etc.?

If you are unable to post to the site or within a program on our site, it is likely that we are having some server issues. Please try posting at a later time. If the issue is still not resolved, please contact us.

Why am I unable to print my certificate(s)?

If you are unable to print your certificates, please check to ensure that your PDF viewer has not been disabled. Once verified, please click on the PDF link. This will prompt the download. If the PDF does not begin to download in the pop up bar in your browser window, check to see if it instead has been sent to your download folder. If the issue is still not resolved, please contact us.


Accreditation
Are mdBriefCase Group programs accredited?

Yes, each program is accredited by one or more respected institution. Specific accrediting information (including the accrediting body, along with the type and number of credits) can be found on the main page of each program. In order to qualify for accreditation and obtain your certificate, you must successfully complete the requirements listed on the “Accreditation” page available at the end of each program.

How can I provide an unrestricted educational grant to support the development of a program?

If you are interested in learning more about supporting one of our programs, please contact us.

How can I contribute as a medical writer or planning committee member?

If you are interested in working with mdBriefCase Group as a writer or committee member, please contact us.

How do I contact mdBriefCase?

For further questions, please fill out our contact form. To aid us in answering your inquiries, please provide as much detail as possible.

What is the privacy policy at mdBriefCase?

To access the mdBriefCase Group privacy policy, please click here.